Igniting Workplace Enthusiasm
 
  Print  

Outstanding Customer Service

Outstanding Customer ServiceInteractive Virtual Classroom
Price:  $129 USD
Length: 1 Hour
Audio: Computer (VOIP)
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
This webinar will help you:
  • Maintain professionalism in every situation
  • Engage customers and build loyalty
  • Follow a consistent process to efficiently resolve customer complaints
  • More outcomes below
Core Competencies: Customer Experience, Conflict Resolution
Related Competencies: Professionalism, Communication, Results Oriented
 

  Badges Earned

 
 
 
 
  
 

 
Filter by Location
Found 12 solutions
Country Location Date    
Online Wednesday, October 25, 2017
08:00 AM - 09:00 AM
EASTERN TIME
Details Register
Online Thursday, November 09, 2017
01:00 PM - 02:00 PM
EASTERN TIME
Details Register
Online Monday, November 20, 2017
10:00 AM - 11:00 AM
EASTERN TIME
Details Register
Online Friday, December 01, 2017
03:00 PM - 04:00 PM
EASTERN TIME
Details Register
Online Thursday, December 14, 2017
08:00 AM - 09:00 AM
EASTERN TIME
Details Register
Online Wednesday, January 10, 2018
08:00 AM - 09:00 AM
EASTERN TIME
Details Register
Online Monday, January 22, 2018
11:00 AM - 12:00 PM
EASTERN TIME
Details Register
Online Monday, January 29, 2018
12:00 PM - 01:00 PM
EASTERN TIME
Details Register
Online Wednesday, February 07, 2018
08:00 AM - 09:00 AM
EASTERN TIME
Details Register
Online Friday, February 23, 2018
01:00 PM - 02:00 PM
EASTERN TIME
Details Register
Online Monday, March 05, 2018
03:00 PM - 04:00 PM
EASTERN TIME
Details Register
Online Thursday, March 22, 2018
08:00 AM - 09:00 AM
EASTERN TIME
Details Register
 

Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.
 

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 
 

Credits

0.1 CEU
 

Accreditations

PMI - 1 PDU
 
 
 


October 2017
S M T W T F S
01 02 03 04 05 06 07
08 09 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
 
 

215 Eugenie St W, Suite #120B, Windsor, Ontario N8X 2X7, CA
P:519-944-8877 Toll Free: 1-800-463-6732

Follow us on

 
Dale Carnegie of Windsor offers workplace training throughout Ontario, including leadership, corporate & sales training seminars & development programs.
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com